PeliShop.com Product FAQ

Q ABOUT CASES

Where do I find replacement foam sets for Peli cases?

Replacement Foam sets for all Peli case models can be found on the product page for each case model. Alternatively you can click here and select your replacement foam set from our Foam page.

Do you have CAD drawings in electronic format for the case models available?

CAD drawings for Peli cases can be found on the manufacturers website. Please click here.

What material(s) are the cases made from?

The cases are made out of a Polypropylene copolymer material that is light weight, durable and highly chemical resistant.

What temperatures can the cases tolerate?

The cases will withstand temperatures from -23.3ºC (-10ºF) to +98.9ºC (+210ºF)

What adhesives and/or paints can be used on the cases?

Due to the nature of the polypropylene being chemically inert, very little will attack the material. That also means that very few adhesives and paints will adhere satisfactorily. For an adhesive, we have found that 3M’s DP-8005 two-part adhesive works very well with our case material. It has also been reported that “Shoe Goo” works very well. For paint, Krylon has a product out called Fusion that they claim will adhere to polyolefin-based materials like polypropylene.

Are there any hazardous substances in the case material?

RoHS, or “Restriction on Hazardous Substances” - RoHS specifically bans or restricts the use of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyls (PBB) and polybrominated biphenyl ethers (PBDE). At the July 1, 2006 implementation of the RoHS provisions, Peli cases will not contain the banned or restricted materials and will therefore be RoHS compliant. NOTE: Directive 2000/95/EC of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances in electrical and electronic equipment – is aimed at reducing the hazardous materials content in electronic products as well as increasing the recycling efforts for these products.

What testing have you done? Certifications?

Peli cases have been tested to Ingress Protection (IP), Def Stan 81-41/STANAG 4280, MIL-C-4150J and ATA 300. Certificates are on file and copies are available upon request. Please note that for deep submersion internal bulkheads should be installed.

Are the cases water resistant?

Yes, the cases are water resistant. There is an o-ring in the lid and a Gore-Tex® membrane in the pressure equalization valve that keep water out of the case.

How does the Pressure Equalization Valve work?

The Pressure Equalization Valve is a simple device. It consists of a housing with a hole through it that is covered with a thin Gore-Tex® membrane. According to the Gore™ tech sheet: “The microporous expanded polytetraflouroethylene (ePTFE) membrane continuously allows the free passage of gases and vapours, equalizing the pressure differential between the enclosure and ambient before it builds to the point that a seal is compromised. Water, dust and dirt are repelled by the hydrophobic membrane, thereby protecting expensive and sensitive electronics”.

What is the o-ring made of?

The o-ring is made of EPDM or Ethylene Propylene Diene Monomer. It is well known for its excellent ozone, weathering and aging resistance. It also has excellent water and steam resistance, maintains its flexibility at low temperatures, features excellent resistance to alkalis, acids and oxygenated solvents and is very colour stable. (It is not recommended for resistance to oil, gasoline and hydrocarbon solvents.) EPDM is found in a wide range of applications and is excellent for use outdoors.

What about custom sizes and colors?

Custom sizes may be available based on many factors, like quantities or design requirements. The cases are available in custom colours based on customer requirements. There are certain conditions that must be met when making cases in custom colours. Please contact us for more detailed information.

Q ABOUT FLASHLIGHTS

What does the term "non-incendive" mean?

Lights have a circuit in which any arc or thermal effect (heat) produced under normal operating conditions of the equipment is not capable of igniting a particular flammable gas/vapor mixture, in the air.

What types of lamp does Peli Lights use?

Peli lamps are gas filled with Xenon, Halogen, or Krypton gas. High intensity LEDs are also used on selected models.

What is RECOIL LED TECHNOLOGY™?

Think of a lighthouse in the palm of your hand. By mounting and pointing the LED backwards into the reflector, 100% of the light is captured and reflected forward. The result is a true collimated beam with brightness that rivals incandescent lights.

Can you use rechargeable batteries in alkaline torches?

Alkaline torches will function with rechargeable batteries, but we strongly advise against this. The lamp life is cut drastically by doing this. Also, this will void the light's safety approvals.

What is the difference between a laser spot beam and a modified spot beam?

The laser spot beam is a tight collimated beam and the modified spot is a flood beam.

Q ABOUT WARRANTY

What exactly is Peli's Unconditional Guarantee of Excellence?

For more than 30 years, Peli’s guarantee has been simple: “You Break It, We Replace It…Forever™” which means that if for any reason you are not satisfied with the quality or performance of the Peli™ product you have purchased, Peli Products will gladly replace the product or refund your money (at your option) within 30 days after the purchase through the original Dealer/Retailer. Peli Products will continue to guarantee the product directly, against breakage or defects in workmanship. This guarantee does not cover the lamp or batteries in lights. The o-rings must be kept greased (and replaced if damaged) per product instructions. (Replace o-rings annually or when damaged.) Any liability, either expressed or implied is limited to replacement of the product. This guarantee is void only if the Peli™ product has been abused beyond normal and sensible wear and tear. The guarantee does not cover shark bite, bear attack and children under five.

Where can I send warranty and repair returns?

We (W+S Water Safety Europe GmbH) handle all Peli warranty returns and spare part request for original Peli items purchased through this online store (PeliShop.com) directly from our office/warehouse in Berlin, Germany. Please have your customer number (see right upper corner on your invoice) at hand when contacting us. E-mail: warranty@pelishop.com. Phone +49-30-45490571 (Office hours: Mo-Fr 9am-5pm, CET + 1 h)

Where can I purchase replacement parts?

All availaible original accessories for Peli cases and Peli Lights are listed on the corresponding product pages in the online shop. If you need spare parts for your Peli products which are not listed in the shop, contact us by e-mail. We have a large range of spare parts in our workshop and can surely help you. If you have purchased your Peli product at PeliShop.com, warranty exchanges and spare parts are free of charge for you (except for the shipping costs when returning a product to us).

What is the number one Peli Light problem fixed daily by our warranty department?

Dead or inverted batteries :-)